Refund & Cancellation Policy

Effective Date: February 23, 2026

Returns

We accept returns within 30 days of delivery, provided:

Customers must obtain a Return Authorization (RA) number prior to returning items.

Return shipping costs are the responsibility of the customer unless the product is defective.

Non-Returnable Items

Defective Products

If a product is defective:

Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method.

Original shipping charges are non-refundable unless due to ScopeHaus error.

Order Cancellations

Orders may be cancelled prior to shipment.
Once shipped, cancellation must follow the return process.

Pre-order Cancellations

Pre-orders may be cancelled for a full refund any time before shipment.

Once a pre-order ships, the standard return policy applies.

Unused items may be returned within 30 days of delivery in original packaging with proof of purchase.

Opened or used optics are not eligible for return unless defective.

Contact Information

If you have questions regarding this Privacy Policy, please contact us at:

ScopeHaus, LLC

27472 Portola Pkwy Suite 205-329 Foothill Ranch, CA 92610

Phone: 909-235-9147